{"id":4421,"date":"2025-12-15T11:21:14","date_gmt":"2025-12-15T11:21:14","guid":{"rendered":"https:\/\/www.apartment.ee\/?page_id=4421"},"modified":"2026-06-17T10:46:23","modified_gmt":"2026-06-17T10:46:23","slug":"terms-conditions-eng","status":"publish","type":"page","link":"https:\/\/www.apartment.ee\/en\/terms-conditions-eng\/","title":{"rendered":"Terms &#038; Conditions ENG"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4421\" class=\"elementor elementor-4421\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7055b70 e-flex e-con-boxed e-con e-parent\" data-id=\"7055b70\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fb4ba0 elementor-widget elementor-widget-heading\" data-id=\"2fb4ba0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Apartment O\u00dc - accommodation terms &amp; conditions\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10e1564 elementor-widget elementor-widget-text-editor\" data-id=\"10e1564\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please read the following terms and conditions before booking and checking into the apartment.\u2028If you have any questions, please contact us Mon\u2013Fri 09:00\u201317:00 by phone <a href=\"http:\/\/Tel:3725045444\" data-wplink-url-error=\"true\">+372 50 45 444<\/a> or by e-mail <a href=\"mailto:info@apartment.ee\">info@apartment.ee<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-622c40c elementor-widget elementor-widget-text-editor\" data-id=\"622c40c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><h2><strong>1. Booking and Payment<\/strong><\/h2><ul><li><span style=\"font-weight: 400;\"><strong>Guest apartments can be booked on a daily, weekly, or monthly basis.<\/strong> <\/span>Stays longer than one (1) month are subject to special conditions.<\/li><li>We recommend making reservations 7\u201314 days prior to arrival.<\/li><li>Bookings can be made by phone, e-mail, or via www.apartment.ee.<\/li><li>The minimum age for booking is 18 years.<\/li><\/ul><p><strong>Before arrival, the following two invoices must be paid:<\/strong><\/p><ol><li><strong>Accommodation invoice<\/strong><\/li><li><strong>Security deposit invoice<\/strong><\/li><\/ol><ul><li><span style=\"font-weight: 400;\">The security deposit must be paid by bank transfer.<\/span><\/li><li><span style=\"font-weight: 400;\">The accommodation invoice may be paid by bank transfer or in cash at the Apartment O\u00dc office.<\/span><\/li><li>Extra costs (utilities, administration, etc.) will be added to the accommodation price and depend on the number of guests, booking period, and apartment size.<\/li><li><strong>Requests to extend the stay must be submitted in writing at least one (1) month in advance.<\/strong><\/li><li>Apartment keys and access codes are issued only after both invoices have been paid by the arrival date.<\/li><li><strong>If the guest wishes to terminate the accommodation before the agreed check-out date, Apartment O\u00dc must be notified by e-mail at least one (1) month in advance. No refunds will be made for unused accommodation days.<\/strong><\/li><\/ul><h2><strong>2. Check-In and Required Documents<\/strong><\/h2><ul><li><strong>Check-in takes place at the Apartment O\u00dc office, Pilve 4, Tallinn, between 12:00\u201317:00, unless otherwise agreed.<\/strong><\/li><li>All guests must present a valid<strong> ID card or passport<\/strong> upon arrival.<\/li><li>All persons staying in the apartment will be registered on the Apartment O\u00dc registration card.<\/li><li>The apartment handover time will be agreed with the client in advance.<\/li><\/ul><h2><strong>3. Door Code and Keys<\/strong><\/h2><ul><li><span style=\"font-weight: 400;\">The guest is responsible for the apartment keys and access code.<\/span><\/li><li>In case of loss, Apartment O\u00dc must be informed immediately. Changing the door code is free of charge.<\/li><li>In case of lost keys, a new lock and keys must be ordered. The cost depends on the lock type and number of keys and is EUR 150\u2013190, payable by the guest.<\/li><li>A \u20ac30 fee applies for apartment staff call-outs outside normal working hours.<\/li><\/ul><h2><strong>4. Accommodation Rules<\/strong><\/h2><ul><li><strong>All Apartment O\u00dc apartments are strictly non-smoking. <\/strong>Smoking is prohibited in the apartment, on balconies, in stairwells, and in front of the building. Violations are subject to a fine.<\/li><li>Smoking is permitted only in the designated smoking area in the courtyard.<\/li><li><strong>Pets are not allowed.<\/strong><\/li><li><strong>Apartments may not be used for parties, events, or loud gatherings.<\/strong><\/li><li><strong>The apartment may be occupied only by the number of guests confirmed in the booking.<\/strong><\/li><li>Subletting or accommodating unauthorized persons is prohibited. In case of violation, the booking will be cancelled and the security deposit retained.<\/li><li><strong>Quiet hours: 23:00\u201307:00.<\/strong><\/li><li>Possession or use of illegal narcotics and any criminal activity is strictly prohibited and will result in immediate eviction.<\/li><li>Apartment O\u00dc is not responsible for loss of guests\u2019 personal belongings.<\/li><li>Lost-and-found inquiries can be submitted by e-mail. Items are stored for a maximum of one (1) month.<\/li><li>The guest must keep the apartment clean and tidy and return it in its original condition.<\/li><li>Drains and toilets must be kept free of blockages.<\/li><li>Electrical and sanitary equipment must be used properly and utilities consumed economically.<\/li><li>The guest may not carry out repairs, modifications, painting, or install\/remove fixtures, locks, nails, hooks, or screws.<\/li><li>The apartment may be used for residential purposes only.<\/li><\/ul><h2><strong>5. Damages and Reporting Issues<\/strong><\/h2><ul><li><strong>Any defects must be reported to Apartment O\u00dc within seven (7) days of moving in. Failure to report is considered confirmation that no defects existed.<\/strong><\/li><li>The guest must allow Apartment O\u00dc staff access to inspect the apartment when necessary.<\/li><li>By moving in, the guest confirms that the apartment and all equipment are in good working condition.<\/li><\/ul><h2><strong>6. Check-Out and Final Cleaning<\/strong><\/h2><ul><li><strong>Check-out time is no later than 12:00 on the day of departure.<\/strong><\/li><li><strong>The apartment must be returned clean and in original condition.<\/strong><\/li><li>If the guest leaves the apartment in poor condition (unclean, with damaged or soiled bed linen, towels, etc.), Apartment O\u00dc will arrange the cleaning. This service is chargeable and the cost will be deducted from the guest\u2019s security deposit.<\/li><\/ul><p>\u00a0 \u00a0 \u00a0<span style=\"text-decoration: underline;\">Please ensure:<\/span><\/p><ol><li><span style=\"font-weight: 400;\">Floors are clean in all rooms<\/span><\/li><li>All personal belongings are removed<\/li><li>Stove and oven are cleaned<\/li><li>Refrigerator and freezer are emptied and cleaned<\/li><li>Bathroom and toilet are clean and free of stains<\/li><\/ol><ul><li><span style=\"font-weight: 400;\">A final cleaning service can be ordered from Apartment O\u00dc. <\/span>Please notify us at least one (1) week in advance. This service is subject to an additional fee.<\/li><\/ul><h2><strong>7. Security Deposit Refund<\/strong><\/h2><p><strong>The security depost will be refunded within seven (7) working days after handover, provided that:<\/strong><\/p><ul><li><span style=\"font-weight: 400;\">No rules or terms have been violated<\/span><\/li><li>No damage or unusual wear is detected<\/li><li>The apartment is properly cleaned<\/li><li>Keys have been returned<\/li><\/ul><h2><strong>8. Accommodation Prices<\/strong><\/h2><p>\u00a0Prices are listed on www.apartment.ee and include:<\/p><ul><li><span style=\"font-weight: 400;\">Clean bed linen and towels<\/span><\/li><li>Soap and basic kitchen utensils<\/li><li>Free WiFi (base speed) at Pilve 4, Tallinn<\/li><li>Free use of washing machine and dryer<\/li><li>Television (in most apartments)<\/li><li>Free parking (subject to availability at Pilve 4 and Aasa 2)<\/li><\/ul><h2><strong>9. Cancellation Policy<\/strong><\/h2><ul><li><span style=\"font-weight: 400;\"><strong>Cancellations must be submitted by e-mail at least one (1) month before departure. <\/strong><\/span>No refunds are issued for unused days.<\/li><li>In case of no-show, Apartment O\u00dc reserves the right to retain the prepayment.<\/li><li>Apartment O\u00dc is not responsible for illness, weather conditions, or changed travel plans.<\/li><\/ul><h2><strong>10. Apartment O\u00dc Liability<\/strong><\/h2><ul><li><span style=\"font-weight: 400;\">Apartment O\u00dc is obliged to hold the booking only if all prepayment conditions are met.<\/span><\/li><li>Apartment O\u00dc is not responsible for circumstances beyond its control (e.g. technical failures or service disruptions).<\/li><li>Complaints not reported immediately will not be considered.<\/li><li>Complete silence within the apartment complex cannot be guaranteed.<\/li><\/ul><h2><strong>11. Website Usage Principles<\/strong><\/h2><ul><li><span style=\"font-weight: 400;\">All website content is protected by copyright.<\/span><\/li><li>The website may be used for personal, non-commercial purposes only.<\/li><li>Reproduction or publication of website content without written permission is prohibited.<\/li><li>Use of the Apartment.ee trademark is permitted only for personal, non-commercial purposes.<\/li><li>Violations may result in legal action or restricted access to the website.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-330e5be elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"330e5be\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f287ae9 elementor-widget elementor-widget-heading\" data-id=\"f287ae9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8982ba elementor-widget elementor-widget-text-editor\" data-id=\"c8982ba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Phone:<\/strong> <a href=\"http:\/\/Tel:3725045444\" data-wplink-url-error=\"true\">+372 504 5444<\/a><\/p><p><strong>Email:<\/strong>\u00a0<a href=\"mailto:info@apartment.ee\">info@apartment.ee<\/a><br \/><strong>Website:<\/strong>\u00a0<a href=\"https:\/\/www.apartment.ee\/en\/\">www.apartment.ee<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d34ffa9 e-flex e-con-boxed e-con e-parent\" data-id=\"d34ffa9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Apartment O\u00dc &#8211; accommodation terms &amp; conditions Please read the following terms and conditions before booking and checking into the apartment.\u2028If you have any questions, please contact us Mon\u2013Fri 09:00\u201317:00 by phone +372 50 45 444 or by e-mail info@apartment.ee. \u00a0 1. Booking and Payment Guest apartments can be booked on a daily, weekly, or [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4421","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.apartment.ee\/en\/wp-json\/wp\/v2\/pages\/4421","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.apartment.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.apartment.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.apartment.ee\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.apartment.ee\/en\/wp-json\/wp\/v2\/comments?post=4421"}],"version-history":[{"count":107,"href":"https:\/\/www.apartment.ee\/en\/wp-json\/wp\/v2\/pages\/4421\/revisions"}],"predecessor-version":[{"id":4716,"href":"https:\/\/www.apartment.ee\/en\/wp-json\/wp\/v2\/pages\/4421\/revisions\/4716"}],"wp:attachment":[{"href":"https:\/\/www.apartment.ee\/en\/wp-json\/wp\/v2\/media?parent=4421"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}