Frequently Asked Questions about Apartments

1. What is a serviced apartment?

A serviced apartment is a type of furnished, self-contained apartment designed for short-term and long-term stays, which provides amenities for daily use. A serviced apartment is an alternative to a hotel and less expensive than equivalent hotel rooms. It is cost-effective, flexible, comfortable and offers you privacy, place to work of feel like at home for few days, a few weeks or more. Apartment.ee offers a combination of all that is best about hotels and a home of your own. To make your decision, read about our advantages.

2. Why shouldn’t I just use a hotel?

Serviced apartments offer guests all the advantages of a fully furnished apartment with the convenience of hotel style cleaning and linen services and its located in downtown. Apartment.ee provides a new standard of accommodation for business and leisure people tired of hotel living and seeking the comforts and privacy of home, together with extra space, flexibility and independence.

3. What sort of facilities can we expect?

All apartments are fully furnished and offer guests every convenience. They have their own living space, bedroom, kitchen and bathroom. All apartments are supplied with fresh linen, towels, soap and a hair driers. Kitchens are equipped with a coffee machine, refrigerator, cooker, pots, pans, dishes and cutlery. Many have also a CD-player, a microwave, vacuum cleaner, an iron and a washing machine. A number of apartments have a balcony and a sauna.

4. How often is maid service provided, and how often is the linen changed?

All apartments will be supplied with fresh linen and towels once a week.

5. How do I reserve an apartment? When is my booking confirmed?

To reserve an apartment you can send us e-mail, give us a call or fax with your request, or you can fill out booking form in our website. Once we have received your booking request we will respond your immediately.

We will take 40% in advance if you like:

• to make your reservation minimum 10 days and more;
• to reserve 2 apartments and more;
• to book apartment in high season such as Summer (16 May-15 September), Christmas and New Year (21 Detsember-5 January).
• to  secure your apartment booking.

Please ask bank details from us: info@apartment.ee or +372 504 5444

6. How and where can I collect my keys? 

Collection of keys and check-in are during normal office hours (10.00-18.00). Check in is dependent on your arrival time – any key arrangements will be agreed in advance.

7. What if I lose the key?

Hopefully it won’t happen. If you lose the key, you are fully responsible for it. You should cover the costs of a new key and also of the change of the lock. For security reasons, we also have to change the lock. 

8. How do I pay and when do I pay?

Payment can be made in EUROS on arrival, credit cards  or bank transfer (please ask bank details info@apartment.ee). In case you have to make prepayment 40%, its should be made after booking is confirmed. The rest of apartment charges are required latest on your arrival.

9. Where can I change money?

You will find the currency exchanges in airport, harbour, banks (but banks are open only working days from 10:00-18:00), shopping centres. Credit cards are also accepted in most places (most of places do not accept Amex and Diners). 

10. Is the price shown per person or per apartment?

All apartments are priced per person in apartment on a nightly basis.

11. Is there a telephone in the apartment?

There is no telephone in apartments. If you using your mobile phone and would like to call the local numbers with the local tax, you can buy a prepaid SIM-card in most of the shops or kiosks on the street. 

12. Is there Internet connection in the apartment?

We have both cable and wireless Internet connection in Pilve Apartments and wireless Internet connection in Villardi Apartments. The wireless (wifi) password will be given to you upon you arrival.

13. What types of apartments are available?

Apartment.ee provides a selection of studios, one, two, three and four bedroom apartments. A Studio is typically understood to be a self-contained sleeping, living and cooking area. Larger apartments provide a separate living area/kitchen, bathroom and one or more bedrooms. Sofa beds are available in every apartments to increase the sleeping capacity of the apartments. Please choose your apartment here.

14. How many people can sleep in one apartment?

The number of people permitted to occupy each apartment is limited to the number of beds and sofa-beds (also available extra beds). In apartments extra sleeping accommodation can be arranged but this will be for additional cost and agreed in advance.

15. Do all apartments have double beds or a single beds?

Most apartments have single beds. Single beds can be pushed together to create a double bed.

16. Is there a baby-bed in the apartment?

We can arrange baby-bed in the apartment, but please inform us in advance. This service is free of charge.

17. Is there a breakfast included?

No, but there is no need as all apartments have a kitchen. But if you need it anyway, we provide Fresh Breakfast Basket. Read more about breakfast here. If you like to order it, inform us in advance.

18. Is there are a lift / elevator in the building?

There is no lift / elevator in the building.

19. Are the apartments safe?

Yes. Safety is one of the qualities we evaluate the most to provide in our customer best service.  All the apartments located closed building. Also we provide inside yard safe parking.

20. Are the apartments located near the centre?

All of our apartments are in the centre of the city.

21. Are the Apartment.ee provides any pick up service?

We can arrange transport for your, if your agreed in advance. Read more about Transfer Service here.

22. Is there any pets allowed in the apartment? 

No, sorry no pets allowed.

23. What time can we check in?

Your check in depending in your arrival time day of arrival and every time agreed individually. All additional hours will be charged as one day unless otherwise agreed.

24. What does the check in look like?

When you arrive in Tallinn please call us 30 minutes before reaching the apartment. We meet all our guests at their apartment. There, you are asked to fill in our guest form, facilitate the payment and you receive your apartment keys or code. By filling the guest form you agree to assume financial responsibility (and also in our Terms): for damage which occurs to the apartment or its furnishings during your stay, for loss of keys, for additional cleaning if necessary (in exceptional cases where the cleaning required is abnormal; a charge of 15 EUR for each hour over 2 hours). In some cases we will required cash deposit (the amount of the money agreed each time individually) which will be refunded by appointment when you leave.

25. What time is check out?

The apartment should be free by at least 12.00 o'clock on the day of departure if it has not been agreed differently. If you arrive at office before your agreed time, all formalities can be settled right away and you may store your bags there until a further moment when you wish or can to check-in to the apartment. On rare occasions an earlier check-in to apartment may be arranged. This can ONLY be confirmed upon your arrival. If you have a later departure time of your plane, train etc you are welcome to leave your luggage in the office between 10:00 and 18:00. The apartment unfortunately must be vacated at 12:00, due to following arrivals.

26. If I want to extend my stay, how can I do it? 

Please contact our reservations team to check availability. Providing the apartment is available on the dates that you wish to extend, this is easy to arrange. If your apartment is unavailable, we will make every effort to offer you an alternative. When you book if you think there is a possibility your stay will be extended, please let us know so when we take further bookings this will be taken into consideration.

27. How much notice do I need to provide if I wish to cancel?

Should it be necessary for you to cancel your booking we require notice in writing at least 14 days prior to the arrival date (or according to the cancellation conditions on the confirmation letter) if not agreed differently.
Where cancellation is received less than 14 days prior to arrival, no refunds of accommodation charges are available. No refunds will be made for non-arrivals.
Depending on the reasons for your cancellation, you may able to reclaim cancellation charges from your insurance company, if you have taken out travel insurance.

28. What happens if I have a problem on arrival?

If you have any problems on arrival then you can contact Apartment.ee 24hours contact number +372 504 5444 and we will endeavour to assist with all matters.

29. Is there a special rate for longer stays? 

Our prices vary according to the number of nights. We have discounts for long term clients.

30. Is there a special rate for loyal customer?

We have our Loyal Customer program. Read more.

31. What happens if I leave earlier than I planned?

We do not return any money, unless you inform us at least 14 days in advance.

To learn more email us at info@apartment.ee or call us on +372 504 5444