Frequently Asked Questions about Apartments

1. What is a serviced apartment?

A serviced apartment is a type of furnished, self-contained apartment designed for short-term and long-term stays, which provides amenities for daily use. A serviced apartment is an alternative to a hotel and less expensive than equivalent hotel rooms. It is cost-effective, flexible, comfortable and offers you privacy, place to work or feel like at home for few days, few weeks or more. Apartment.ee offers a combination of all that is best about hotels and a home of your own. To make your decision, read about our advantages.

2. Why shouldn’t I just use a hotel?

Serviced apartments offer guests all the advantages of a fully furnished apartment with the convenience of hotel style cleaning and linen services and its located in the city center. Apartment.ee provides a new standard of accommodation for business and leisure people tired of hotel living and seeking the comforts and privacy of home, together with extra space, flexibility and independence.

3. What sort of facilities can we expect?

All apartments are fully furnished and offer guests every convenience. They have their own living space, bedroom, kitchen and bathroom. All apartments are supplied with fresh linen, towels, soap and hair driers. Kitchens are equipped with coffee machine, refrigerator, cooker, pots, pans, dishes and cutlery. Many have also CD-player, microwave, vacuum cleaner, iron and washing machine. Some apartments have balcony and sauna.

4. How often is maid service provided, and how often is the linen changed?

All apartments will be cleaned and supplied with fresh linen and towels once a week.

5. How do I reserve an apartment? When is my booking confirmed?

To reserve an apartment you can send us e-mail or fill out booking form in our website. Availability calendar is updated once a week. Online booking is not final reservation. We kindly ask you to wait for our confirmation by e-mail which will be sent latest within 24 hours.

6. How and where can I collect my keys? 

Delivery of keys and check-in take place during normal office hours (10.00-18.00). Check in is dependent on your arrival time – any key arrangements should be agreed in advance.

7. What if I lose the key?

Hopefully it won’t happen. If you lose the key, you are fully responsible for it. You should cover the costs of a new key and also of the change of the lock. For security reasons, we also have to change the lock. 

8. How do I pay and when do I pay?

To guarantee your booking with Apartment.ee we require a prepayment of 40% which can be made by bank transfer, by credit card or in cash. The payment by bank transfer should reach our account net of all bank charges. The remaining 60% is due upon arrival. Please note that we accept only local currency – euro. You will receive all instructions about the payment with our confirmation email.

9. Where can I change money?

You will find the currency exchanges in airport, harbour, banks (but banks are normally open only on working days from 10:00-18:00), shopping centres. Credit cards are also accepted in most places (but many do not accept Amex and Diners). 

10. Is the price shown per person or per apartment?

All prices are per apartment on nightly basis.

11. Is there a telephone in the apartment?

There is no telephone in apartments. If you use your mobile phone and would like to call the local numbers with the local tax, you can buy a prepaid SIM-card in most of the shops or kiosks on the street. 

12. Is there Internet connection in the apartment?

We have both cable and wireless Internet connection in Pilve Street Apartments and wireless Internet connection in Villardi and Aasa Street Apartments. The wireless (wifi) password will be given to you upon arrival.

13. What types of apartments are available?

Apartment.ee provides a selection of studios, one, two, three and four bedroom apartments. A studio is typically understood to be a self-contained sleeping, living and cooking area. Larger apartments provide separate living area/kitchen, bathroom and one or more bedrooms. Sofa beds are available in some apartments to increase the sleeping capacity of the apartments. Please choose your apartment here.

14. How many people can sleep in one apartment?

The number of people permitted to occupy each apartment is limited to the number of beds and sofa-beds (also available extra beds). In apartments extra sleeping accommodation can be arranged but this will be for additional cost and agreed in advance.

15. Do all apartments have double beds or a single beds?

Most apartments have single beds. Single beds can be pushed together to create a double bed.

16. Is there a baby-bed in the apartment?

We can arrange baby-bed in the apartment, but please inform us in advance. This service is free of charge.

17. Is there a breakfast included?

No, but there is no need as all apartments have a kitchen. But if you need it anyway, we provide fresh breakfast basket. Read more about breakfast here. If you like to order it, inform us in advance.

18. Is there are a lift / elevator in the building?

There is no lift / elevator in the building.

19. Are the apartments safe?

Yes. Safety is one of the qualities we evaluate the most to provide in our customer best service.  All the apartments located in a closed building. Also we provide safe parking inside the yard.

20. Are the apartments located near the centre?

All of our apartments are in the centre of the city.

21. Are the Apartment.ee provides any pick up service?

We can arrange taxi for your, if it is agreed in advance. Read more about transfer service here.

22. Are pets allowed in the apartment? 

Sorry, no pets allowed.

23. What time can we check in?

Check-in time is agreed each time individually.

24. What does the check-in process look like?

When you arrive in Tallinn please call us 30 minutes before reaching the apartment. We meet all our guests at Pilve 4 office. There, you are asked to fill in our guest form, facilitate the payment and you receive your apartment keys or code. By filling the guest form you agree to assume financial responsibility for damage which occurs to the apartment or its furnishings during your stay, for loss of keys, for additional cleaning if necessary. In some cases we will required a deposit (the amount of the money agreed each time individually) which will be refunded by appointment when you leave.

25. What time is check out?

The apartment should be left by 12.00 o'clock on the day of departure if it has not been agreed differently. If you arrive at the office before your agreed time, all formalities can be settled right away and you may store your bags there until the apartment is ready. On rare occasions an earlier check-in to apartment may be arranged. This can ONLY be confirmed upon your arrival. If you have a later departure time of your plane, train etc you are welcome to leave your luggage in the office between 10:00 and 18:00.

26. If I want to extend my stay, how can I do it? 

Please contact our reservation team to check availability. If the apartment is available on the dates that you wish to extend, this is easy to arrange. If your apartment is unavailable, we will make every effort to offer you an alternative. If you think there is a possibility your stay will be extended, please let us know as soon as possible.

27. How much notice do I need to provide if I wish to cancel?

Should it be necessary for you to cancel your booking we require written notice at least 14 days prior to the arrival date (or according to the cancellation conditions on the confirmation letter) if not agreed differently. 3 to 13 (thirteen) days prior to arrival, the customer must pay a cancellation charge of 40% of the total accommodation. If the customer cancels 0 to 48 hours before the confirmed booking date, the customer must pay 100% of the total booking fee. Depending on the reasons for your cancellation, you may able to reclaim cancellation charges from your insurance company, if you have taken out travel insurance.

28. What happens if I have a problem on arrival?

If you have any problems on arrival then you can contact Apartment.ee 24hours contact number +372 504 5444 and we will endeavour to assist with all matters.

29. Is there a special rate for longer stays? 

Our prices vary according to the number of nights. We have discounts for long term clients.

30. Is there a special rate for loyal customer?

We have regular customer discounts. Read more.

31. What happens if I leave earlier than I planned?

We do not return any money, unless you inform us at least 14 days in advance.
 

To learn more email us at info@apartment.ee or call us on +372 504 5444.